Do I need to open an account to shop?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your particulars.
How do I place an order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
I have problems adding items to my shopping cart.
What do I do?
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable.”
What forms of payment do you offer?
We accept payments via PayPal, all major credit and debit cards such as Mastercard, VISA and American Express. We also accept cash for in-store purchases.
Can I change or cancel my order?
Unfortunately, we are unable to cancel an order once it is placed. Doing this allows us to pack your orders efficiently and to minimize errors. It is advisable to check your order before completing it.
I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your order was received. However, do note that orders are shipped when your credit card payment is approved, and the billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
SHIPPING & DELIVERY
When will my order be processed?
All orders will are processed within two working days, excluding weekends and public holidays. Time stated is based on Singapore Time (UTC/GMT +8hours).
How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately five working days, and the Express courier is approximately three working days from the time of placing your order. Applicable only to all U.S. deliveries. For all international orders, the time taken is dependent on our logistics partners and their affiliates.
How can I track my delivery?
Once the order is received, an email confirmation is sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number for all Singapore deliveries.
For International deliveries, you may track your orders here
How are shipping charges determined?
Individual carriers determine shipping rates; you may select your item and proceed to the check out page as charges are determined by weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration
Can I change my shipping address after my order is confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at email@example.com, and we will get back to you as soon as we can.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org with a snapshot of the product, and we will get back to you as soon as we can.
I’ve purchased the wrong size or color. How can I get it updated?
We do not provide exchanges for size or color. We do, however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.
I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at email@example.com if you have not received your parcel after ten working days and we will assist you accordingly
Schedule an appointment weekdays between 10am-3pm. Walk-ins 3pm-7pm weekdays and all day weekends.
Monday - Friday 10am - 7pm
Saturday - Sunday 12pm - 5pm