Do I need to open an account to shop?
No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How can I get help determining sizes or with finding a specific style?
On every page in the bottom corner is a customer service chat box that you may utilize to ask questions about products at anytime during customer service hours listed in chat. You may also utilize the search bar in the navigation area at the top of each page.
Alternatively, you may schedule our undivided attention and styling help by appointment via video shopping or at our store at 2933 N Clark St. Chicago IL 60657.
Video and By Appointment Shopping Now Available Via WhatsAPP, FaceTime, IG, & FB video chat.
Schedule an appointment weekdays for in store or video shopping between 10am-3pm. Walk-ins 3pm-7pm weekdays and all day weekends. Monday - Friday 10am - 7pm and Saturday - Sunday 12pm - 5pm
How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your particulars.
How do I place an order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
What forms of payment do you offer?
We accept all major credit and debit cards such as MasterCard, VISA and American Express as well as PayPal and Google Payments. We also accept cash for in-store purchases. To get it now and pay later, interest free, checkout with Sezzle.
Can I change or cancel my order?
Yes, you may cancel your order or change your order at anytime before the tracking has been sent.
I have a discount code, how can I use it?
Key in the discount code at the field “Discount Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your order was received. When your order has been shipped within 3 business days of receipt of order, you will receive shipping details and tracking information.
SHIPPING & DELIVERY
When will my order be processed?
All orders will are processed within three working days, excluding weekends and public holidays. Time stated is based on Chicago Central Standard Time.
How long will it take for me to receive my order?
Your delivery time is dependent upon the options you have chosen during the checkout process. You may choose from USPS, FEDEX, UPS, and DHL Applicable only to all U.S. deliveries. For all international orders, the time taken is dependent on our logistics partners and their affiliates.
How can I track my delivery?
Once the order is received, an email confirmation is sent to you with the tracking number. You may check and track the delivery status of your orders via the carrier"s tracking portal or via your email tracking and order confirmation. All orders are shipped from our distribution center in Chicago.
How are shipping charges determined?
Individual carriers determine shipping rates; you may select your item and proceed to the check out page as charges are determined by weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address.
Can I change my shipping address after my order is confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address. This policy helps us to avoid credit card and identity scams from persons placing orders then attempting to change the delivery address. Feel free to call customer service. Your order may be eligible to be voided and replaced with the proper shipping details.
There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at email@example.com, and we will get back to you as soon as we can.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org with a snapshot of the product, and we will get back to you as soon as possible.
I’ve purchased the wrong size or color. How can I get it updated?
We will gladly exchange size and color as long as the items have not been worn. Please contact customer service immediately. You can refer to our Returns & Exchanges policy here and its procedures.
I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at email@example.com or give us a call at (773) 661-2324 if you have not received your parcel after 7 business days, please contact us and we will assist you in getting your order to you ASAP!
Will there be an additional charge for redelivery?
There are no additional charges for redelivery unless the package is returned back to us as an undeliverable package by the carrier.
I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via “Track your order” to find out why it would be delayed. Alternatively, you may drop us an email at firstname.lastname@example.org or give us a call and we will assist you further.
Customer service number and email:Info@shoplegappeal.com (773) 661-2324
2933 N Clark Street
Chicago, IL 60657
All orders of $49 or more of eligible items across any product category qualify.
Credit Card: Visa, MasterCard, Maestro, American Express.
Returns & Refunds.
You can return any item purchased on Shella within 20 days of the delivery date.